IT Support, Systems Engineer


Houston, Texas, US, 77002

Job ID#:  667
Job Category:  Information Technology
Position Type:  Regular FT

JERA Americas Inc. is part of a global energy company, supporting the transition to a cleaner, more sustainable world while fulfilling our responsibility to provide a safe and stable supply of reliable and affordable energy. The Company is a subsidiary of Tokyo-based JERA, which stands for Japan's Energy for a New Era. JERA has committed to achieving net zero CO2 emissions from its businesses by 2050 and is contributing to the development of a sustainable society.

JERA Americas seeks to continue its rapid expansion into renewable energy markets focusing on wind, solar, and cutting-edge technologies for hydrogen production and transportation. To meet the challenges of a fast-growing company, we are searching for talented individuals who thrive in a fast-paced environment and want to be part of the equation to provide energy for a new era.


This position is responsible for assisting in the efficient operation of IT Support for JERA Americas, as well as the maintenance & management of compute systems used by individual employees & contractors. This position will be responsible for responding to inquiries from JERA Americas employees working both onsite and remotely. This position will require communication amongst team members, as well as coordination with the IT Support Manager to follow Standard Operating Procedures set forth by the ICT Team while providing deskside service to customers.  This role will be JERA Americas’ first line of support to the IT needs of the organization.

Position Description

  • Provide exceptional deskside support to employees (onsite & remote)
  • Provide support across all channels, including chat, email, phone, video, in-person, remote, etc.
  • Troubleshoot across corporate IT resources, applications, Windows OS (PC) & Apple iPhones
  • Create, track, update & close out help tickets created in ServiceNow
  • Tracking inventory of IT equipment & communicating with the IT Support Manager of organizational needs as necessary   
  • Update, revise, and maintain IT Support-related documentation & Knowledge Base for IT Support Team & employees
  • Follow company SOPs for onboarding/offboarding employees from the IT vantage point
  • Execute the PC Kitting & Mobile Phone Kitting for employees according to standard
  • Act as the Quality Assurance representative for IT Support for the kitting process (PCs & iPhones)
  • Assist with the distribution of OS updates to company PCs
  • Provide Level 1 & 2 support for company provided equipment
  • Provide Level 1 & 2 O365 support / troubleshooting

Position Description Continued

  • Troubleshoot & assist business members with their Global Protect console to ensure seamless connection to the JERA Americas VPN
  • Provide Level 1 & 2 support for the Audio/Visual requirements of the business
      • Logitech Systems – video conferencing system support
      • Clickshare Technology
  • Act as a secondary support for managing the Kastle Security system tasks
      • Run Badge-in / out reports when requested by supervisor
      • Assist with decommissioning building access for users when appropriate
  • Provide backup support to the ICT Infrastructure and Security Team
  • Facilitate IT related application submissions to Headquarters (Japan) ICT dept.
  • Completing tasks set forth by the IT Support Manager


Required Education and Experience

  • 3 - 5 years’ experience in Systems Engineering equivalent role
  • Basic Network Troubleshooting and Desktop Connectivity
  • Intermediate - Advanced proficiency with M365 (apps/tools, Outlook & SharePoint)


Preferred Education and Experience

  • BS in Computer Science, Information Systems, or relevant work experience
  • Wrike (Project Management Software)
  • Adobe Acrobat & Adobe Sign

AP/EEO Statement

JERA Americas Inc. provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants are employed, and employees are treated during employment without regard to any of these characteristics.

Nearest Major Market: Houston